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Thursday, October 26, 2006

Yahoo Auction Resolution

I understand you cant edit or remove the post, but he buyer is clearly breaking the rules by insulting and using bad languages? Shouldn't you at least ban or suspect the user the this type of behaviour? IF not, everyone will be doing it because its ok.

I am just asking that Yahoo act accordingly to what you have stated in your rules and not be leniant about upholding it.

----- Original Message ----
From: Yahoo! Singapore
Sent: Tuesday, October 17, 2006 2:50:56 PM
Subject: Re: Abuse - Excessive Profanity (KMM82912748V67824L0KM)

Hello Yahoo! user,

Thank you for writing to Yahoo! Singapore Auctions.

We appreciate your comments. Your ratings are a permanent part of your
Auctions profile. In the interest of impartiality, Yahoo! does not edit
ratings or feedback. We encourage you to contact the party that has
given you the negative rating and try to resolve the situation.

If you feel that you have been unfairly rated by a buyer/seller, you can
respond to their rating of you and explain your side of the story. You
may also wish to post feedback regarding that Auction member, as this
will warn others of the potential risks of dealing with them.

It is very important to us that Yahoo! Auctions is a safe place to
participate in Internet commerce and we appreciate your writing to us.
Please feel free to contact us again if you experience future problems
or if you did not find your answer in this message and need further


Senior Customer Care Specialist
Yahoo! Singapore

Original Message Follows:

Mail-Id: 1160977310-9746
One of hte user had used bad languages and was very rude about the comments after I gave him a bad rating... So I thought this is a good chance for me to test out Yahoo service to see if they tolerate this type of BS. So, here is the first response to Yahoo about the comment:

Auction ID Number or URL?;;

What do you feel is the violation?
Excessive Profanity

Type your feedback here:
I find the buyer very rude and the calling of
names and insult is truly unacceptable. I hope
Yahoo will look into this and deal with it
accordingly. Please update me on the follow up.

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